I realize the fortunes of Apple do not rest on my purchase of a watch, but the only power the consumer has is to make decisions about what companies deserve our custom and, due to the carelessness of the clerk and the cavalier attitude of the manager, I will respond accordingly. I will return the watch, write a review and choose not to purchase anything from this retailer again. I will go back to Yorkdale, but not to pick up the charger. There was no apology, no effort to compensate and zero respect for my time. It seems the store was unprepared to exert any effort to resolve a problem - rather, the customer is expected to incur inconvenience and expense to simply use the product that was bought and paid for. I suggested that he simply call a courier and send it directly to me that evening, but he flatly refused. His final solution was to go to a third party provider and buy a charger to use in the short term until mine could be sent out and then return the -now used charger - back to the third party provider.Īll solutions meant a significant amount of effort on my behalf to rectify a problem not of my creation. I bought a watch with a charger, so I do not think it is unreasonable to be able to use the watch right away. Since I was to be out of town next week, that was not a solution.
His alternative was to wait for four or five days to have the missing charger sent out to me. I explained that I just spent three hours driving to and from Yorkdale in traffic and I was not prepared to do that again due to an error of the store's creation. Tyrell's approach was to tell me to drive back to Yorkdale to pick up the charger. My issue is the lack of response from the manager when I called to report the problem.
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